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Customer care

The most frequently asked questions are collected here to help you.

Account

You need to reset the password on the Login page.

Please send the request in the contact form below.

In Details section of your account, there must be a gmail email. Change email to gmail, save the changes and then connect the Google account.


You will no longer need to remember the password of elaorsini.com because you will log in with Google login.

The fact is that this can happen when you enter from the internal Instagram browser. You will actually see the error as in the screenshot. Google login does not work in internal browsers. You need to open the site in a web browser.

 

Google Account may provide the following data: your name and email, your Google Account profile photo, and language settings. To interact with the site, we need your name and email, we do not see and do not touch other data from your Google account.

Quote of today is the inspirational quote for the mood. It happens that one word can change our life. In the Classes section click on the Diamond and get inspired.

Ooh, it could be after updating the site or when we clear the cache. Sorry for this inconvenience. The button “Resume” will appear as soon as you visit the pages of the lessons again.

 

Lessons

After successful payment purchased eBooks will be in your account in the Downloads section.

In Classes section, click on the class.

In the side navigation of each Class use “Send message” button.

Support is available within the time frame provided for each course. After that, you will have access to purchased lessons but without support.


When you are logged in to the school, the site understands who you are and will send messages on your behalf.

Questions for lessons are accepted in text form with the addition of a photo of your work. Questions without a photo and in the form of a voice message will not be accepted.

Access to the purchased online lessons is lifetime, unless otherwise stated in the product description.

Lingerie Making course is a recorded video, detailed photo instructions, helpfull pdf files and links to other recourses.

You have lifetime access to the lessons, you can study at a time convenient for you and repeat the lessons as much as necessary for your perfection.

Lingerie Making course is a program with personal support for 12 weeks. I plan the number of participants for a specific period to which I can provide support.

 

You choose a specific date and plan a good time to learn lessons, and this organization of the learning process gives the best result.

Sincerely, Ela

Payment

Visa/MasterCard

Apple Pay in browser Safari

Google Pay in browser Chrome

Prices on our website are shown in US dollars.

The school is officially registered in Ukraine, so when paying by card with checking by 3Dsecure, you can see the price in the Ukrainian currency- UAH (hryvnia) in the message.

When paying, there may be a bank commission of 1-6%, as when exchanging currencies between international banks. This is commission of your bank, this is not part of payment to school.

The most frequent reason for an unsuccessful payment is the internet payment limit on your card, you need to change the limit for online purchases (the limit change function may be in your bank app, or the limit should be changed by the manager of your bank according to your request to the bank).

 

If you have enough limit for online payment, you should call the bank manager and ask for help in making the failed payment, tell the manager the reason for your payment and the site where was unsuccessful  payment.

You can pay directly to the school’s business bank account. To receive an invoice with payment details, please send the request in the contact form below.

You will receive PDF invoice in the confirmation mail, within 5 minutes  after the successful payment.

Also, you can find PDF invoice in your account in the Orders  section. Click the “Invoice” button and download PDF file.

Don’t worry, this can be some technical nuances.

If the status of your order is still «unpaid» after 24 hours, please send the request in the contact form below.

Write

If you will not find the answer to your question, please write to us in the contact form below.

Contact