FAQ

Most frequent question

After successful payment purchased eBooks will be in your account in the section Downloads

As usual we need 24 hours for receive payment.

Video is in My Courses page. To access your account and your courses you need Login

 When purchasing MasterClasses, you will see the course Guide in My Courses  page.

This is an instruction for working with the learning platform, please pass it for be sure how to use learning space.

In your courses page, click «See more…» on the course grid

The course page should open, click Expand All

You can select a lesson.

Access to Master Classes is lifetime. Free products has limitations and account with free products can be removed.

MasterClass is the process of pattern making or sewing a single design.

Course is a long-term program that includes various topics.

Visa/MasterCard

Apple Pay in browser Safari

Google Pay in browser Google Chrome 

Prices on our website are shown in US dollars. But we have the option to bill in another currency to avoid double conversion. If you want to buy several master classes, write to help@elaorsini.com the currency of the card with which you want to make the payment. We will create a personal payment link for you with a choice of currency.

Don’t worry, your order status will change as soon as our manager checks your payment, this is a manual process so it may take some time. Notice please, we may be in different time zones. You will receive an email notifying you of your order and the status of the order will be changed in your account.

If the status of your order is still «unpaid» after 48 hours, please email us help@elaorsini.com

You need to reset the password on the page Login

Firstly you need be logged Login

In the account in the Account Details section, there must be a gmail email. Change the mail to gmail, save the changes and then connect the Google account. You will no longer need to remember the password because you will log in with Google login.

The fact is that this can happen when you enter from the internal Instagram browser. You will actually see the error as in the screenshot. Google login does not work in internal browsers. You need to open the site in a web browser.

Google Account may provide the following data: your name and email, your Google Account profile photo, and language settings. To interact with the site, we need your name and email, we do not touch other data from your Google account.

Stay in touch

Join to Courses

school@elaorsini.com

If you have any questions about the  online courses, please write to us. Please, introduce yourself.

Account/Payment

Help@elaorsini.com

For any technical questions, any problems with your account and payments, write to us.

Other Questions

site@elaorsini.com

If your question does not concern the purchasing, payment, technical questions  about the account, write to this address.