Shipping

Countries

We analyzed the statistics of international avia deliveries from Ukraine and we selected countries to which in April 80% of packages arrived in 7-14 days.
At the moment we make a shipping to the countries indicated in the list, if you do not see your country, please write to us  support@elaorsini.com
As we receive new international shipping data, we will be adding more countries to our list.
  • Austria
  • Belgium
  • Czechia
  • Denmark
  • Estonia
  • Germany
  • Italy
  • Latvia
  • Lithuania
  • Netherlands
  • Norway
  • Poland
  • Slovenia
  • Romania
  • France
  • Switzerland
  • United Kingdom (England)
  • United States
Please note that the delivery time depends on your local post service. Transit times vary based on the customs inspection, and other factors.

Thank you for your patience and understanding.

Cost

Free shipping to countries from our list

Refund

If your package is identified as lost by the postal service, we will resend the product to you.

If you receive a damaged products we would like to apologize for the inconvenience that our product arrived damaged or defective.

We carefully wrap all package to hope shipments arrive safely, but anything can happen.
 
Please contact us with the below information:
  1. Order Number
  2. Photo/Video of a damaged product
Upon receipt of the photo, we will send a replacement package for the damaged item as soon as possible.

If you want to return an undamaged product, please contact us with the following details:
      1.  Order Number
      2.   Returned product
      3.   Return reason

We will respond quickly with instructions for how to return items from your order. Please note, You are responsible for paying the shipping cost for returning items back to our office.

More information in  Terms of Service

Tracking

Below we have described ways how to track the package from your order.

1. As soon as your package is processed by the postal service, you will receive an email with a tracking link.

2. In your account on our site, there is a tracking link for every order.

Please note, that we will add a tracking number for your package within 24 hours after you pay for order.

3. You can use a link from your mail “order confirmation”, on an order page you automatically have a link for tracking.

4. Also You can track your order using this link Traking

Please use your email and order number.