Menu ↑

Support Service

Join to Courses

skillsshine@elaorsini.com

If you have any questions about the  online courses, please write to us. Please, introduce yourself.

Problems with Account

Help@elaorsini.com

For any technical questions, any problems with your account and payments, write to us.

Cooperation

site@elaorsini.com

If you would like to add a link of your fabric store on our training platform, please write to us.

FAQ

About Account

In the top of any page, you should see the icon of brilliant, click it and find words  Login

Only the site administrator can change the email in the account. Please write a mail to  help@elaorsini.com

If you do not remember your password and cannot login, you can change it by clicking on “Forgot Password?” at the  Login  screen and a password reset link will be sent to your email address.

Absolutely!
Please, write a mail to  skillsshine@elaorsini.com  please and you will receive detailed information.

About Courses

You can find your course’s plan by signing into your Account and clicking directly on course.

Please click “Expand all”.

When you sign in your courses should appear on your account page.

Click on your course and the course page should open and you can select a lesson.
For return to the page of the last lesson you studied, please click “Resume” button in top of your Account 

In some lesson, it is necessary to complete a test or a practical task (send a photo of the work on the lesson).

A new lesson opens after checking the test or assignment or on the planned date.

After completing the courses, access to the lessons is unlimited, but without personal support.

Lesson dates are written on the course page.

You can open the page from your account by clicking on the course name.

During the passing of the course, in focus mode, please click the diamond at the top right, and click the section “Course Home”.

If your assignment isn’t loading there’s a good chance it’s a glitch on our part, but there are a few things you can try to fix it. 

  1. Reload the page. Sometimes when the page is loading there might be a little bump and a simple reload will fix your problems.
  2. Clear your browser’s cache and cookies.

If neither of those options fixes the problem, it’s probably a glitch. Please write to help@elaorsini.com

“Resume” button feature is a suggested bookmark for where the system thinks you left off. It detects lesson that you viewed. To work around this, you may click “next lesson” or scroll down to the lesson plan to find the chapter you wish to continue.