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Terms of Service

These terms were last updated in October 2021

1             These terms

1.1         What these terms cover. These are the terms and conditions on which we supply our products: online courses, eBooks, seminars to you.

1.2         Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2             Information about us and how to contact us

2.1         Who we are. We are administration of the website elaorsini.com  and the entrepreneur Eleonora Orsini , registered in Vozdvizhenskaya 14, Kiev, Ukraine. Our registration number is 3083827545

2.2         How to contact us. You can contact us by WhatsApp number +380501360333 or by writing to us at  shcool@elaorsini.com

2.3         How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

3             Our contract with you

3.1         Profile.

To access the lessons of the online course, each participant must have an account on the training platform of the site elaorsini.com

3.2         Profile registration.

For participants of online courses, an account is created by the site administrator and sends a letter with a username and password after the participant has paid for the course.

Please note, if different IP addresses use your links, your account will be blocked, information about you will be transferred to our payment service.

3.3        Permission

We do not provide our virtual products for online fashion design schools. We do not give permission to use eBooks, Master Classes and Online Courses from our site as a teaching guide for fashion design schools. We do not give permission for the use of eBooks purchased on the website elaorsini.com as a guide for services who create sewing patterns for sale and use for industrial purposes.

3.4         Our order process.  Our shopping pages will guide you through the steps you need to take to place an order with us. Before you place your order you will see a description of the main characteristics of the products in your shopping basket. Our order process allows you to check and amend any errors in your shopping basket before submitting your order to us. Please take the time to read and check your order at each page of the order process. After paying for the purchase of our products, you will receive an order confirmation email with a link with information about your purchase.

When purchasing physical products within 24 hours after succsefull payment, you will receive an email with a link to the updated order page with track of your order.

Please note that in case of violation of our rules, we reserve the right to block your account.

If different IP addresses use your links, your account will be blocked, information about you will be transferred to our payment service partner to add your payment details to the black list.

3.5         How we will accept your order. Our acceptance of your order will take place at the moment you agree to the terms of service during the checkout process, at which point a contract will come into existence between you and us.

3.6         If we cannot accept your order. If we are unable to accept your order, we will tell you. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products.  If your order is for digital content and you have already paid for it, we will refund you promptly.

4             Our products

4.1         Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we try to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2         Product packaging may vary. The packaging of the product may vary from that shown on images on our website.

4.3         Compatibility of digital content. Digital content can subject to compatibility restrictions, particularly eBooks.  We will always make those compatibility restrictions clear to you before you pay for the digital content.

4.4         You have limited rights in digital content.  When you buy digital content, what you are allowed to do with it is limited.  In particular, you may not make copies of it, distribute it to any other person, modify it, distribute on the Internet, make available, adapt, modify, frame (by whatever means), link to, forward, create derivative works based upon, distribute, disseminate, sell, publish, sublicense, or in any way commingle the content with other third party content, do any other act of copyright, without first obtaining the written permission author. We may apply technical restrictions (known as “DRM”) to digital content to enforce the owner’s rights.

5             Your rights to make changes

If you wish to make a change to your order please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the delivery charges, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6             Our rights to make changes

6.1         Changes to these terms. We may make changes to these terms from time to time, for example to reflect changes in the law or to accommodate new types of product.  Each time you order products from us, the version of these terms then in force will apply to that order.

6.2         Updates to digital content. We may update  digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

7             Providing the products

7.1         We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

We are responsible for unstable internet and internet connection speed, as it depends on your internet provider.   

7.2         Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

7.2.1             deal with technical problems or make minor technical changes;

7.2.2             update the product to reflect changes in relevant laws and regulatory requirements;

7.2.3             make changes to the product (see clause 6).

8             Your rights to end the contract

8.1         You can always end your contract with us. The reasons are:

8.1.1             we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.1);

8.1.2             we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.1.3             there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.1.4             we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days;

8.2         Exercising your right to change your mind. For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights are explained in more detail in these terms.

8.3         When you don’t have the right to change your mind.  You do not have a right to change your mind in respect of digital content after you have started to download or stream them;

8.4             If you have bought digital content for download or streaming (for example, eBook).You have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming.  If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.

9             How to end the contract with us

9.1         Tell us you want to end the contract. To end the contract with us, please let us know.  The best way to write us at email school@elaorsini.com

Please provide your name, address, details of the order, your phone number and email address.

9.2         When we will pay the costs of return. If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

9.3         How we will refund you.  When we give you a refund, we will refund you the price you paid for the products, by the method you used for payment or using other way.

9.4         When your refund will be made. We will make any your refund will be made within 14 days of your telling us you are exercising your right to change your mind.

10          Our rights to end the contract

10.1       We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1          you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

10.1.2          you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products (for example, a corrected name, number phone,etc);        

10.2       We may delete your account from the site www.elaorsini.com. If you provide false personal information or you violated the terms of service we may delete your account from the site.We reserve the right to delete your account also for other reasons.

10.3       We may withdraw digital content from re-downloading. We may write to you to let you know that an item of digital content will cease to be available for re-downloading.  We will endeavour to let you know at least 14 in advance in order to give you an opportunity to download the item so you can keep a local copy.

11          If there is a problem with the product

11.1       How to tell us about problems. If you have any questions or complaints about the product, please contact us write to us  school@elaorsini.com

11.2       Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.

12          Price, payment, shipping, refund

12.1       Where to find the price for the product. The price of the product  will be the price indicated on the products pages when. We take all reasonable care to ensure that the price of product advised to you is correct. Clause 12.2 describes what happens if we discover an error in the price of the product you order.

12.2       What happens if we get the price wrong. It is always possible that some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract.

12.3       When you must pay and how you must pay. We accept payment by Visa and Mastercard debit and credit cards. For digital content, you must pay for the products before have access to them.

We reserve the right at any time to terminate access to the products that you received free of charge on our website.

12.4       Damaged Goods. We would like to apologize for the inconvenience that our product arrived damaged or defective.

We carefully wrap all package to hope shipments arrive safely.

We understand how frustrating when you receive it.

Please write to school@elaorsini.com with the below information:

  1. Orden Number:
  2. Photo/Video (Please insert attachment)

Upon receipt of the photo, we will send a replacement package for the damaged item as soon as possible.

Please kindly note your request will be process 3-14 workdays. We will send you a new tracking number once the order fulfilled.

12.5           Refund. We only accept unused and unopened orders return within 30 days of receipt for a refund. The original packing must be fully intact. If the product’s package has been opened, meaning that the packaging seals are broken which is not acceptable for a refund.

You are responsible for paying the shipping cost for returning items back to the our office.  The shipping costs are non-refunded.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Return items must go through our products checking process in order to confirm the qualification for process refund.

If you would like to return an item, please email us school@elaorsini.com with the following details:

  1. Order number
  2. Returned item
  3. Return reason

We will respond quickly with instructions for how to return items from your order.

12.6            Lost package. Please note that the delivery time depends on your local post service and there’s no guarantee that the parcel will arrive within the defined time. Transit times vary based on the delivery location, customs inspection, and other factors.

Thank you for your patience and understanding.

What if the package didn’t arrive after 45 works days?

If you have not received your order, there are several troubleshooting options you can take. Firstly, we advise you to contact the shipping company you selected when placing your order with your tracking number. They will be able to provide more specific details about where or who they delivered the package to.

If you require further assistance with shipping issues, please email us at   school@elaorsini.com   and we will help to file an investigation to our logistics and trace for the package. Please take note that the investigation may take up to 90 days. If the package clarified as missing, we would arrange reshipment. Alternatively, you may request a full refund.

What if I am not available during the delivery?

Please contact your local postal and make an inquiry. If the package was delivered unsuccessfully, the package would usually be kept at your local post office for a given period before returning to us.

Tracking information shows shipment has been delivered, but I haven’t received my product

We advise you to contact the shipping company you selected when placing your order with your tracking number.

They will be able to provide more specific details about where or who they delivered the package to.

If you require further assistance with shipping issues, please email us to school@elaorsini.com

13          Disclaimer and Limitation of Liability:

  • This Website is provided by elaorsini.com on an “as is” basis.
  • elaorsini.com make no representations or warranties of any kind, express or implied, as to the operation of, your access to or the results of your access to the website (including any related or linked websites) or the correctness, accuracy, timeliness, completeness or reliability of the information, content, materials or products included on this website.
  • To the full extent permissible by applicable law, elaorsini.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
  • elaorsini.com will not be liable for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, any information on the Website, whether or not caused by any negligent act or omission. If any law prohibits the exclusion of such liability, elaorsini.com hereby limits its liability to the extent permitted by law, to the resupply of the said information.

We reserve the right to share reviews that you have written in our store on our other resources and social profiles. We can share the review in the form of a screenshot, or in whole or in part using your words and your name.

14          How we will use your personal information.  Our  Privacy Policy  describes what we will do with your personal information.  Please take the time to read it carefully.  You will be asked to agree to our privacy policy when you create an account with us or when you place an order with us.

15          Other important terms

15.1       We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.  We will always tell you in writing if that happens and we will ensure that the transfer will not affect your rights under the contract.

15.2       You need our consent to transfer your rights to someone else. You may only transfer your rights under these terms to another person if we agree to it in writing. We may not agree if you owe us money, if you have otherwise broken the contract between us, if it would be illegal or if it would put us in breach of our obligations to others.

15.3       Nobody else has any rights under this contract. This contract is between you and us. No other person will have any rights to enforce any of its terms.

15.4       If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5       Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6       Which laws apply to this contract. These terms are governed by Ukrainian law.

15.7        Cost in different currencies. Our shop is registered in Ukraine, and the shop currency is Ukrainian hryvnia. Payment is accepted from all countries by Visa and MasterCard, Apple Pay (in browser Safari) and Google Pay (if this methods are available for your region).

15.8      Changes in legal sections in our site. We reserve the right at any time to make changes to all legal sections of our site: Terms of Service, Privacy Policy, Return Policy, Cookie Policy. Please read our legal documents, which are located in the basement of our site, before purchasing on our site.

15.9          Claim to the quality. Our books are technical instructions, grammatical errors in the text do not affect the quality of the instructions. Accordingly, grammatical errors cannot be a reason to make a buyer’s claim to the quality of our products.

Please note that the fabric for drapery is an unbleached technical fabric, so small spots, chalk marks, small holes and other minor irregularities on the fabric cannot be a reason to make a buyer’s claim to the quality of this type fabric.

15.10         Changing in site and policies. We may change our site and policies, and we may need to amend these Terms to accurately reflect our Service and policies. Each time you pay for goods on our website, you agree to the lower terms of service. If you continue to use the Service, you will be bound by the updated Terms. If you do not agree with these Terms or any updated version of the Terms, you must write to us with a request to deactivate your account and stop using our site.

15.11    The English version of  Terms of Service section takes precedence over translations of this section into other languages